Omolola Sarah Olaitan

Customer-Focused Professional with Public Administration Background

About

Highly motivated and customer-focused professional with a background in hospitality and a Diploma in Public Administration. Adept at problem-solving, effective communication, and managing diverse responsibilities in fast-paced environments. Eager to leverage strong interpersonal skills and dedication to contribute to an organization's success and well-being.

Work Experience

Waitress

Riveral Hotel

Jan 2022 - Jun 2024

Provided exceptional customer service and managed dining operations, contributing to a positive guest experience in a dynamic hotel setting.

  • Delivered attentive and personalized service to an average of 50+ guests per shift, enhancing overall guest satisfaction.
  • Efficiently managed high-volume orders and processed payments accurately, ensuring smooth table turnover.
  • Resolved guest inquiries and concerns promptly, improving service quality and maintaining positive customer relations.
  • Collaborated effectively with kitchen and bar teams to ensure accurate order delivery and a seamless dining experience.

Chef

Sweet Mouth

Jan 2018 - Dec 2020

Managed daily kitchen operations and food preparation, ensuring high standards of quality and efficiency in a fast-paced culinary environment.

  • Prepared diverse menu items, ensuring consistent quality and adherence to recipes, contributing to positive customer feedback.
  • Managed kitchen inventory and supplies, optimizing stock levels and minimizing waste by an estimated 10%.
  • Maintained a clean and organized kitchen environment, adhering to strict health and safety regulations.
  • Collaborated effectively with front-of-house staff to ensure smooth order flow and timely service delivery.

Education

Public Administration

Ibadan Polytechnic

Jan 2017 - Dec 2019

Senior Secondary Certificate Examination (SSCE)

IFAKO COMPRHENSIVE SENIOR HIGH SCHOOL

Jan 2009 - Dec 2015

First School Leaving Certificate (FSLC)

MUSLIM MISSION NURSERY AND PRIMARY SCHOOL

Jan 2003 - Dec 2009

Languages

English

Skills

Communication Skills

  • Effective Communication
  • Interpersonal Skills
  • Active Listening
  • Customer Service

Problem-Solving

  • Problem Resolution
  • Critical Thinking
  • Solution-Oriented

Work Ethic & Autonomy

  • Self-Management
  • Discipline
  • Dedication
  • Independent Work

Hospitality Operations

  • Kitchen Operations
  • Food Preparation
  • Guest Relations
  • Order Management
  • Inventory Control
  • Table Service

Administrative Support

  • Organizational Skills
  • Record Keeping
  • Public Administration Principles

References

Mrs. Taiwo Adeola

Tel: 08073378273